Terms & Conditions

Using the website

• Customers must provide accurate account, contact, and address information.
• Product availability can change before checkout is completed.
• Arcadian may cancel suspicious, duplicate, or unverifiable orders.

Payments and orders

• Payment status must be verified before dispatch.
• COD orders may require phone confirmation.
• Manual bank payments may require proof review.

Content and support

• Product images are representative and may vary by screen.
• Support decisions rely on order records and inspection evidence.
• Policies may be updated for operational or legal reasons.

Need help?

For order-specific questions, contact client care with your order code, email address, and a short description of the issue.