Arcadian policy

Privacy Policy

How customer data is handled for orders, accounts, payments, and support.

Information we use

  • Name, email, phone, shipping address, order history, and support messages.
  • Payment card details are handled by payment providers and are not stored by this site.
  • Technical logs may be used to protect accounts and prevent abuse.

Why it is used

  • To create accounts, process orders, ship products, verify payments, prevent fraud, and answer support requests.
  • To improve product discovery and customer care workflows.

Examples

  • A courier needs your phone and address to deliver an order.
  • Support may use your order code to verify refund eligibility.

Need help?

For order-specific questions, contact client care with your order code, email address, and a short description of the issue.

Contact support