Arcadian policy
Privacy Policy
How customer data is handled for orders, accounts, payments, and support.
Information we use
- Name, email, phone, shipping address, order history, and support messages.
- Payment card details are handled by payment providers and are not stored by this site.
- Technical logs may be used to protect accounts and prevent abuse.
Why it is used
- To create accounts, process orders, ship products, verify payments, prevent fraud, and answer support requests.
- To improve product discovery and customer care workflows.
Examples
- A courier needs your phone and address to deliver an order.
- Support may use your order code to verify refund eligibility.
Need help?
For order-specific questions, contact client care with your order code, email address, and a short description of the issue.
Contact support