Refund Policy

Eligibility

• Refund requests are reviewed against order status, product condition, and return timing.
• Used, damaged, or incomplete packaging may affect approval.
• Custom or final-sale items may be excluded where communicated.

Process

• Contact support with order details and photographs if required.
• Approved returns are inspected before settlement.
• Refunds are returned to the original method where possible.

Examples

• Wrong item received: contact support with photos before use.
• Transit damage: keep packaging and share images for courier review.

Need help?

For order-specific questions, contact client care with your order code, email address, and a short description of the issue.