Arcadian policy
Shipping
How orders are prepared, packed, dispatched, tracked, and delivered.
Order preparation
- Orders are reviewed after payment confirmation or COD approval.
- Pieces are quality checked and packed before courier handoff.
- Dispatch timing can vary during launches and holidays.
Delivery examples
- Metro locations are commonly delivered faster than remote pin codes.
- Tracking is shared after courier assignment.
- Address corrections can delay dispatch.
Customer responsibility
- Use a reachable phone number.
- Enter complete address details including pincode and landmark if needed.
- Inspect packaging when the delivery arrives.
Need help?
For order-specific questions, contact client care with your order code, email address, and a short description of the issue.
Contact support