Arcadian policy

Shipping

How orders are prepared, packed, dispatched, tracked, and delivered.

Order preparation

  • Orders are reviewed after payment confirmation or COD approval.
  • Pieces are quality checked and packed before courier handoff.
  • Dispatch timing can vary during launches and holidays.

Delivery examples

  • Metro locations are commonly delivered faster than remote pin codes.
  • Tracking is shared after courier assignment.
  • Address corrections can delay dispatch.

Customer responsibility

  • Use a reachable phone number.
  • Enter complete address details including pincode and landmark if needed.
  • Inspect packaging when the delivery arrives.

Need help?

For order-specific questions, contact client care with your order code, email address, and a short description of the issue.

Contact support